Consulting Services

Overview

Sandra Leigh helps teams and organizations reach higher levels of performance. Sandra’s expertise is in her ability to help organizations achieve their vision and strategic direction through the development and alignment of infrastructure, people and processes.

Sandra’s consulting experience in broadly based from the work she has done with organizations large and small, national and international and in many different industries.
She consults with senior teams to identify the organization's performance gaps and collaboratively develops and implements solutions.

Often clients will request a diagnostic assessment, along with an interview process involving pre-determined stakeholders, to gain in-depth insight into specific areas. As a result of the diagnostic and interview process, Sandra will identify organizational strengths and opportunities, along with a recommendation on how to move forward. Through a collaborative approach, she will customize an action plan with defined metrics for success.

Corporate Culture Transformation

In this new economy, a high performing corporate service culture is more important than ever. Companies are rebounding after tough times and in many cases with less employees. They are challenged to deliver the service levels their customers expect, with competent, proactive and service oriented employees.

Sandra’s definitive experience enables her to help her clients identify appropriate performance standards and the right level of service delivery – whether it be a basic level or high-end standards.   Sandra’s unique differentiator is that she truly understands and applies her approach of The Other Person’s Perspective – also known as T.O.P.P. Whether it is a client, employee, vendor or supplier, Sandra helps organizations to understand and integrate the perspectives of these stakeholders into their product and service delivery.

Customer service has moved from customer satisfaction to customer loyalty and Sandra can help her clients build a model that will lead to higher levels of customer attraction and retention.

Sandra will work with a client`s senior team to identify the corporation’s ideal  culture, assess the current state and identify gaps. Through a collaborative process, they will develop a project plan to move the company toward their desired culture and performance standards.

Customer Experience Model

Corporations who understand the importance of their customers` experience, recognize it takes more than `training service staff to smile`. A true, sustainable service culture is orchestrated through a process of alignment using the components in this model. Sandra’s clients have achieved tremendous results through implementing this model into their organizations.

Building Organizational Competence

Having competent leadership is critical to achieving organizational competence.  Having skilled and engaged employees is a minimum standard for organization performance. Armed with a thorough understanding of her clients` business strategy and direction, Sandra will diagnose the current capability of the workforce to meet performance expectations.

She will then collaborate with her clients to develop and implement supporting people initiatives and infrastructure.

Benefits of Sandra’s Consulting Services

• Customized solutions derived through diagnostic assessments and recommendations
• Measurable results
• Strategies to take organizations to their next level of performance
• Superior customer retention
• Greater employee retention
• Enhanced employee engagement
• Increased productivity and decreased costs

 

To speak with Sandra personally to discuss your organizational needs, please contact her by telephone at 905 794 2402 or through email.